EXCHANGES & RETURNS

Wood Coloring Creations & Wood Tiles

Unused, unblemished and undamaged products in perfect condition and in original packaging, purchased at serranowoodworks.com, can be exchanged or returned within 30 days from shipment. Please contact our customer service team at customerservice@serranowoodworks.com with your name and order number for an Exchange/Return Authorization Form and complete details for processing your exchange or return.

Please note that all sale purchases are final and not eligible for return or exchange.

Shipping costs incurred by the customer in sending items back to Serrano Wood Works for an exchange or return are the responsibility of the customer and are nonrefundable.

Shipping costs incurred by Serrano Wood Works in sending an exchange back to a customer are the responsibility of Serrano Wood Works.

Exchanges are processed and shipped within seven (7) business days of being received by Serrano Wood Works.

Refunds for returns are processed within seven (7) business days of being received by Serrano Wood Works to the credit card used for purchase. Original shipping fees are nonrefundable.

Custom Orders

Custom orders are not eligible for exchange or return. Please contact our customer service team at customerservice@serranowoodworks.com with any questions.

Important Note

Serrano Wood Works does not accept hand deliveries, C.O.D. deliveries or items bought through other outlets.